Return & Refund Policy

Product information for returns

For shelter & sleep, include the size or configuration listed in your order.

Return window

Email [email protected] within 30 calendar days of delivery to request a return. Include the order number, item and selected option. Keep included parts and packaging where practical.

Return instructions and costs

Contact support before mailing a return. We will provide the applicable return address and shipping instructions. The merchant covers approved return shipping.

Incorrect, damaged or defective products

Tell us what arrived and include photos if available. We will explain the available replacement, exchange or refund options.

Refunds and exchanges

We review returned items and initiate approved refunds to the original payment method within 5–7 business days of receipt. Your provider may take additional time to post the credit. Exchange availability depends on the item.

Order changes

Email us promptly if you need to cancel or correct an order. An order already in transit can be handled through the return process after delivery.